Refund policy

At Epicurra.co.uk, we want you to be happy with your purchase. If for any reason you are not satisfied, please read our refund and return policy below.

1. Returns for Non-Food Items

  • You have 14 days from the date you receive your item to request a return for any reason.

  • Items must be unused, in the same condition you received them, and in their original packaging.

  • Please contact us before returning any item at info@epicurra.co.uk so we can guide you through the return process.

  • Refunds will be processed once we receive and inspect the returned item.

2. Returns and Refunds for Food Items

  • Due to the nature of food products (including coffee and other perishables), we do not accept returns for change of mind.

  • If your food order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with photos and order details at info@epicurra.co.uk.

  • We will arrange for a replacement or refund without the need to return the item.

3. Damages, Defects & Wrong Items

  • Please inspect your order upon receipt.

  • If you receive a defective, damaged, or incorrect item, notify us immediately at info@epicurra.co.uk with:

    • Your order number

    • Photos of the issue

    • Description of the problem

  • We will work quickly to resolve the issue through replacement or refund.

4. Refund Process

  • Refunds for approved returns will be made to your original payment method.

  • We aim to process refunds within 48 hours of receiving the returned item or resolving a damage claim.

  • Please note your bank or card issuer may take additional time to post the refund.

5. Exceptions – Non-Returnable Items

  • Perishable food and drink products (including coffee)

  • Opened or used items

  • Personalized or custom orders

  • Gift cards and promotional vouchers

  • Sale or clearance items

6. Cancellations

  • If you wish to cancel your order, please contact us before it has been dispatched for a full refund.

  • If the order has already shipped, you may return the items according to our return policy once received.

7. Contact Us

If you have any questions or concerns about returns, refunds, or cancellations, please contact us at:
📧 info@epicurra.co.uk
Central Road, Unit 3, Advance House, Harlow CM20 2ST, United Kingdom